CD Baby – Representative of services to trilingual artists (Colombia) (CO)

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CD Baby, the best team in the world of independent music! We’re the world’s largest digital distribution platform for independent artists. We allow creators to distribute their music to Spotify, Apple Music, Instagram, YouTube, Amazon Music, Pandora, Facebook, TikTok and over 150 other platforms around the world. We manage the largest catalog of independent sound recordings in the music industry and have paid nearly $ 1 billion in revenue to independent artists since our inception over 20 years ago.

We are also growing and looking for new CD Babies to join our team! Are you passionate about music and looking for an opportunity to work in an industry where your passion and your career can be one? Do you really like helping others? Does the idea of ​​working with a team of highly skilled and talented artist services representatives pique your interest? If you’re excited to help great independent artists make a living doing what they love without leaving control of their careers to companies that only care about results, then CD Baby is the place to be. place for you.

Read below to learn more about how to join our team!

About the job:

As an Artist Services Representative, you will provide world-class support to independent artists, connecting them to the right resources to maximize the revenue generated from their music. You will gain basic knowledge and industry experience in a multitude of topics such as publication administration, copyright, sync licensing, and promotional tools to name a few ! On top of that, you’ll be working in a relaxed, dedicated, and fun environment with other creatives like YOU. We are looking for an enthusiastic representative who can support our Latin American artists and will form the new office of Medellín Artist Services.

Responsibilities / Tasks:
  • Respond to daily artist service requests regarding releases and digital distribution issues from labels, artists and managers.
  • Respond to emails and live chats from artists regarding post administration, copyright, sync licensing, promotional tools and MORE.
  • Return artist callback requests on the same topics. No sales, only support for their specific concerns.
  • Zendesk ticketing work for LATAM territories (Spanish, Portuguese) and help with requests for English artists.
  • Answer artists’ questions regarding their accounts, album / singles registrations, release deadlines and accounting activity.
  • Accurately complete data entry and enter new prospects / customers into the IT system
  • Support the actions of the operations team establishing relationships with the DSPs.
  • Support local efforts to help position CD Baby as a market leader.
  • Support brand building and collect feedback from artists in assigned local territories.
  • Enter transactions into the computer that will generate mailings to prospects / customers
  • Follow appropriate security guidelines to ensure security procedures are followed in accordance with company policies
  • Reliability and flexibility – must be punctual, have good attendance and be efficient when changing tasks.
  • Other tasks and special projects assigned
Required Skills :
  • Speaks fluently English / Portuguese and Spanish
Preferred skills:
  • Must have excellent communication, language and verbal skills
  • Experience and demonstrated ability for exceptional customer service
  • Must have strong professional writing skills
  • Must be professional and friendly in all areas of communication
  • Must be attentive to detail and organized
  • Must work well with a small cohesive team
  • Able to work autonomously and efficiently to meet deadlines
  • Must have a basic working knowledge of all genres of music
  • Must have good computer skills and precise typing skills of 30-40 wpm minimum
  • Knowledge of copyright, publishing and the music industry an asset
  • Must work well with a small cohesive team
  • Able to work autonomously and efficiently to meet deadlines
  • Continuous learning about issues related to CD Baby, the music industry, artists and customers
  • Academic requirements:
  • High school diploma or equivalent required
CAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITIES

In order to provide equal employment and advancement opportunities for all, CD Baby does not discriminate in employment opportunities or practices on the basis of gender, age, race, color. , national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.

COMMITMENT TO DIVERSITY

CD Baby is committed to creating and maintaining a workplace where all employees have the opportunity to participate and contribute to the success of the company and are valued for their unique skills, experience and perspectives. This commitment is embodied in company policy and in the way we conduct our business and is an important principle of sound business management.

ADA POLICY

Company policy is not to discriminate against qualified persons with disabilities with respect to application procedures, hiring, advancement, termination, compensation, training or other terms, conditions and privileges of employment. ‘use.

Anyone who can be reasonably accommodated for a job, without undue hardship, will have the same consideration for that position as any other candidate. The staff team is responsible for implementing this policy, including resolving reasonable accommodation, safety and undue hardship issues.


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